100% Satisfication Service
Customer’s satisfaction is our top concern and we will do our best to exceed your expectations by constantly introducing exceptional quality products,
prices and world-class customer service. We offers excellent, comprehensive customer service every step of the way.
Processing & Shipping Time Frames
When you add an item to your shopping bag and proceed to payment,we estimate the processing time and standard shipping delivery date.
Expedited shipping options are available at checkout(The delivery may be delayed for certain reasons).
We ship the item by Japan Post.
Expedited Shipping – Express Mail Service (EMS)
Top speed service (4-7 days to the U.S.)
Tracking number will be provided.
It is possible to confirm EMS delivery information from the Web sites of overseas post office.
Standard Shipping – Registered Airmail(international small packet)
Fast (14-21 days to the U.S.)
Tracking number will be provided.
It is possible to confirm delivery information from the Web sites of overseas post office.
Economy – Registered Airmail(international small packet)
Slow(14-30 days to the U.S.)
Tracking number will be provided.
It is possible to confirm delivery information from the Web sites of overseas post office
After you complete the online checkout process, you will receive an email containing your order number and a summary of all the items you purchased.
If you have not received an order notification email, plese check your spam folder and email settings.
If you want to cancel your order, please contact us immediately.
As our items are being sold in retail stores alongside online stores, there is a possibility that it may be sold out. In that case, we will cancel your order within a few days.
You will receive a shipment notification email when each item is shipped. Orders with multiple items may ship at different times in separate boxes.
If You Have an Online Account
Log in by clicking Login at the top right of our website. Click My Orders or Order History for a list of current and past orders,
then click the order number for order status and tracking information.
If You Checked Out as a Guest
Visit our Order Status page, enter your order number and the email address used to place the order, then click View Order for order status and tracking information.
If your order does not appear, please contact us.
You can pay by credit card without a PayPal account and without registering with PayPal.
Paypal is the world’s most trusted online source of payment. It is accepted by over 8 million businesses worldwide.
With Paypal, you can easily shop without having to enter your credit card details.
What payment methods can I use with PayPal?
With PayPal, you can use one of the following payment methods:
Your bank account
Your Visa, MasterCard, Discover or American Express card
If you have a PayPal Cash or PayPal Cash Plus account, you can also use your balance.
You can select and change your preferred way to pay online whenever you want. Here’s how:
Under Payment Methods, click the payment method you would like to make your preferred payment method.
Click Set as preferred.
Please note that you need to link a card or link a bank to your account before you can select it as a preferred way to pay.
Changing your preferred payment method will not affect billing agreements, subscriptions, or recurring payments.
You can update your payment preference on billing agreements, subscriptions, or recurring payments at any time in your account.
The warranty period is one year from the original date of purchase and the same expiry date will be applied to the exchanged product
in case of manufacturer’s defects. We offers warranties against manufacturing defects on its products within the warranty period
and will repair or replace the defective product with an existing comparable model.
We sell Japanese domestic model products, and the warranty is valid only in Japan. If you do need a repair, You need to send the item to us.
You are responsible for shipping charges to send the product back to Japan. We will evaluate whether the product is repairable or not.
Return your product at the place of purchase and please bring this warranty policy with the product for repair orders.
The warranty is not applicable for the following cases whether the product is within the warranty period or not.
– Fail to present this warranty policy card.
– Fail to present the defected product.
– Damage caused by misuse, abuse, neglect or normal wear-and-tear (such as scratch due to use of bindings/boots).
– Damage resulting from improper repair or customization.
– Damage caused by dropping or strong impact during use or shipping.
Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We accept returns If:
-The Products are not used in any way.
-The product is in its original, undamaged packing (a carefully opened package will not be considered damaged).
All tags are attached.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return has reached our warehouse it will be inspected and we will contact you within 5 business days to confirm receipt.
If the item is found to be in its original condition and in its original packaging, a full refund (less the original cost of shipping) will be issued to your original form of payment.
Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by using contact form.
Exchanges (if applicable) – Damaged or defective Items
We do our best to ensure your item will arrive in perfect condition, but occasionally damage may occur during shipping.
If the item you received is damaged or defective, please email us by using contact form within 14 days of receiving your order.
We will send you a prepaid shipping label for you to return the item and once we have received it in our warehouse,
we will ship a replacement item at no additional charge or issue a refund.
To return your product, you should mail your product to our warehouse in Japan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We promise your money back if the item you ordered didn’t arrive, is faulty or damaged, or doesn’t match the listing or if your item is not delivered .
For all the details of how the Money Back Guarantee works, please see our full policy guidelines below.
Item not received
You can report that you didn’t receive an item within 45 days after your item was shipped.
We have 7 business days from the report to respond to you with a solution (through either a replacement, a return, or a refund). If you are unsatisfied with the solution,we will issue a refund.
Item not as described
You must request a return no later than 14 days after the delivery date.
We have 7 business days from the report to respond to you with a solution (through either a replacement, a return, or a refund).
If we shipped a replacement or exchange aitem and you have not shipped the original item back within 7 business days of the buyer starting the return,
we charge the buyer’s PayPal account for the replacement or exchange.
Replacement and exchange
You can request replacement and exchanges an item you received. Exchanges are based on value of the original purchased item, with current and equal value.
You must request a return and select the replacement or exchange option no later than 14 days after delivery date.
Timelines for replacement and exchanges
When the buyer requests a replacement or an exchange the seller has 7 business days to respond to the buyer.
If a replacement or exchange is agreed upon, You have 5 business days to ship the item back to the seller with return tracking.
If the buyer doesn’t ship the item within 5 business days, the replacement or exchange will be closed.
If you don’t ship the return item back to us , and we shipped the replacement or exchange with confirmed delivery scan,
after 20 business days we will be paid the value of the additional item.
You will be charged for this additional item via the buyer’s PayPal account.
International Buyers – Please Note:
We ship the Japan domestic model items to worldwide from Japan.
For shipments to outside Japan, all import charges, duties, taxes, GST, VAT, brokerage fees, etc., are the responsibility of the purchaser
and will be collected from the recipient by your local delivery agent. These charges are not included in the item price or shipping charges.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.These charges are
normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
We do not mark merchandise values below value or mark items as “gifts” – US and International government regulations prohibit such behavior.
If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees,or shipping charges incurred from this return
will be the responsibility of the customer.